Refund policy

Updated September 16, 2026

Damaged, defective, incorrect, or misprinted items

If your order arrives damaged, defective, incorrect, or misprinted, contact us within 30 days of delivery. Include your order number and describe the problem. We will explain how to provide photos and review the issue for a replacement or refund at no additional cost to you.

Do not send an item back before contacting us.

Size choices and change of mind

Each item is made to order. We do not offer returns or exchanges for a size you selected incorrectly or a change of mind, except where required by applicable law. Check the product's size guide before ordering. If we send the wrong size, contact us under the section above.

Cancellations

Contact us as soon as possible if you need to cancel. We can cancel and refund an order before production begins. Once production begins, cancellation may no longer be possible. This does not limit rights you have under applicable law.

Refund processing

Approved refunds go to your original payment method. Your payment provider controls when the refund appears in your account. We will confirm when we process it.

Your rights

This policy does not limit any consumer rights that cannot be excluded under applicable law. For help, use our contact page.